Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
analytical and technical skills to conduct stakeholder impact analyses
planning and organisational skills to plan and conduct solution assessment and validation activities
analytical skills to rank solutions
communication and facilitation skills to:
conduct interviews and workshops
participate in organisational change-management activities.
Required knowledge
business environment with regard to proposed IT solutions
techniques for assessing options and validating solutions
organisational change management
solution-performance metrics.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Solution components may include: | business policies and business rules business processes to be performed and managed people who operate and maintain the solution, including their job functions and responsibilities software applications and application components used in the solution structure of the organisation, including interactions between the organisation and its customers and suppliers. |
Stakeholder impact analysis may include: | changed costs different interface new workflow. |
Defective solution outputs may include: | inappropriate output incorrect output irrelevant output. |
Solution replacement or elimination may include: | adjustment of solution necessity ongoing cost versus initial investment opportunity cost of pursuing alternative courses of action removal of solution from option list replacement of solution sunk cost - the money and effort already committed to an initiative. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist